This is skilled public contact work giving information to and interviewing the general public in order to process applications and determine eligibility for housing assistance in the City. An employee in this class must determine what housing assistance is available based on the information provided by clients, explain what housing programs are available to meet their need, determine what programs they qualify for, and inform the client what process is involved to apply. Employees may take phone application from callers to the housing assistance Hotline and thereby directly provide access to housing assistance. Significant aspects of the work are full time contact with the general public to provide and elicit information, and the use of judgment to properly process documents. Work is performed under the supervision of an administrative or clerical supervisor.
General scope of work:
– Interviews applicants applying for vacant properties; provides housing information and elicits information from applicants;
receives documents; checks documents for accuracy, completeness and conformity with the program requirements; rejects
improper documents; completes application and determines eligibility.
– Processes applications; checks terminal for property status and to determine taxes, ownership, income information, taxes,
water and lien delinquency; prepares status report for each application completed. Dispatches repair crews based on
information taken.
– Performs filing, typing and other clerical duties.