Organizational Overview:
The Philadelphia Department of Public Health (PDPH), through its newly created Division of COVID-19 Containment, is responsible for monitoring COVID-19/SARS-CoV-2 exposure within Philadelphia and developing appropriate mitigation strategies. In order to do this, PDPH will be expanding the City’s surveillance and detection capabilities to ensure that cases of COVID-19 in Philadelphia residents are quickly identified and investigated. As the lead agency responding to this public health crisis in Philadelphia, this Division will also work to educate residents on COVID-19, develop policies to slow the spread of disease, manage isolation & quarantine sites, provide infection control guidance to healthcare institutions and work with partners to address other public health issues related to COVID-19 as they arise in the City of Philadelphia.
Position Overview:
The COVID-19 Information Specialist will be responsible for answering calls, providing information via phone and email, and ensuring that each caller is connected with either the appropriate PDPH program/staff, the appropriate service, or is satisfied with their query. This Call Center is operated out of PDPH six days a week to provide support to the clinical community and the public. This role will be responsible for working call center shifts, monitoring and answering queries from the public that come in via email and the PDPH website, and staying up to date on guidance and protocols.