Organizational Overview:
The Energy Co-op uses the power of community to lead today’s sustainable energy evolution. As a sustainability-focused 501(c)(12) nonprofit cooperative, we help our members buy, use, and understand renewable energy. We are Pennsylvania’s only member-owned supplier of 100% renewable electricity and 100% renewable natural gas, and we offer affordable, transparently priced heating oil to members in southeastern Pennsylvania, northern Delaware, and southern New Jersey. We are a small, dynamic team based in Philadelphia, and are seeking a full-time Membership Coordinator to support, engage, and grow our community of members.
Position Overview:
The principal focus of the Membership Coordinator is to deliver a cohesive, robust member experience through increased member engagement efforts and enhanced member benefits. Reporting to the Membership Manager, the Membership Coordinator will focus primarily on member services and communications, and interact daily with a variety of member audiences, as well as external parties and stakeholders, by email, telephone, and in person. The Membership Coordinator will also work with other staff to evaluate and improve membership retention, engagement, and recruitment strategies and campaigns.
The Energy Co-op's membership is the foundation of our organization, and understanding and balancing member needs with organizational strategies will be important in executing requisite tasks. To ensure success, the Membership Coordinator will be highly organized, keenly empathetic, and able to effectively manage diverse day-to-day responsibilities in tandem with longer term, strategic projects and priorities. The successful candidate will be able to understand and regularly contribute to improving organizational processes and be comfortable working as part of a small team while also possessing a level of initiative that allows them to be highly productive when working independently. While performing their responsibilities, the Membership Coordinator will have opportunities to develop their skills and the support of The Energy Co-op in doing so.
The Energy Co-op is located in Philadelphia and operates in the Commonwealth of Pennsylvania. The Membership Coordinator will be expected to be based in the Greater Philadelphia area and be able to regularly commute to Philadelphia and the Greater Philadelphia surrounding areas to carry out the scope of their responsibilities.